How can I check my order and delivery status?
Once you have placed your order online, please allow up to 5 business days for us to process your order. We aim to have orders dispatched the next business day however delays can happen. You will then receive an order confirmation email with a link to track your order. If you have not heard from us within this time frame please email us at firstname.lastname@example.org
How much is shipping?
We offer free standard shipping for Australia and New Zealand orders over $150. a flat rate of $8 for al other stand shipping in AU and NZ.
For all international orders we charge a flat rate of $15
When will my order arrive?
In metro areas shipping will take 5-10 business days. In some remote areas delivery can take up to 10 business days. We want to make sure your order gets to you safe and sound, so we require a signature on all of our deliveries. We will try our very best to ensure all orders placed before 12pm will be posted 9am the following business day.
How is my item shipped?
You item is shipped with Australia Post in custom MLKD. packaging.
Do you deliver to PO Boxes?
We can deliver to all PO Boxes
What are my payment options?
We accept Visa Debit, Visa Credit, MasterCard, American Express, PayPal. Hopefully in the next couple of days we will have after pay available to you.
Do you accept Afterpay?
Not at this present time unfortunately.
What currency is the website in?
Prices are in Australian dollars ($AUD).
Can my billing and delivery address be different?
Yes, your billing and delivery address can be different. Your shipping address is on the first page when you are confirming your cart, on the second page your billing details will be available for you to change if different.
How do I use a promotion code?
You can use a promotion code by entering it into the promotion code box in the checkout.
My promotion code isn’t working. What do I do?
Here’s what you can do:
- Check the terms and conditions of your promotion, to ensure the products in your basket are included in the promotion.
- Make sure to double check the promo-code’s spelling. Promo-codes are case sensitive, so ensure you’re using capitals in the right places
If you have any questions that you may not be able to find the answer below, please feel free to email email@example.com and well will get back to you as soon as possible